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Customer satisfaction is our
first priority!

Our service team is at your disposal for all questions about our products – from advice before purchase, tips and explanations on operation and functionality to problems with assembly, warranty claims, maintenance and repairs. Get in touch with us anytime. Our service team is there for you Monday to Friday from 9:00 a.m. to 4:00 p.m. – or send us an e-mail and we will get back to you as soon as possible!

Your warranty

We got you covered.

bioclimatic warrants your product to be free from defects in material and workmanship under normal use according to the documentation provided with the product for a period of two years from the date of purchase. Should this product prove defective under this warranty, bioclimatic, at its option, will either replace or repair the product without charge to you.

A shipping and handling fee may apply.

To take advantage of warranty service, simply call us at +49 5723 9440-0 or send us your product along with your customer details :

bioclimatic GmbH
Im Niedernfeld 4
31542 Bad Nenndorf

Repair Service

Trust our experts.

Is your device no longer working properly?
Even if your product is no longer covered by the guarantee, you can rely on our repair service.
Trust Ask our experts to find and fix the problem.

The service fee of 80 euros that is incurred in advance will then be offset against the repair costs.

Contact us either by phone at +49 5723 9440-0 or by email at

Product Maintenance

We got you covered.

Proper and regular maintenance will ensure that the investment you make is well protected and your device runs at optimal performance with minimal energy consumption. At the same time, the service life is extended.

Different device types have different maintenance requirements. Therefore, use the user manual to familiarize yourself with the requirements of your device.

We can also take care of the maintenance for you! Contact us today by email at or use our contact form to receive an individual maintenance offer.